Thanks for a great product. Exceeded expectations!
Shipping delays are expected during this time, but I placed an order and the item was out of stock. No one notified me and it took me contacting customer service two weeks later to find out. Another full week later after asking to cancel, my order magically shipped. Will never order here again.
Hey Andrea, as this whole COVID chaos kicked off, sales have risen 10 fold and then we've been stuck with different products in quarantine. Because of the hundreds of orders daily and all the extra tickets due to COVID plus less employees, we were definitely in challenging times to say the least. We had warehouses closed down due to our own employees being tested positive for COVID and that also messed with our stock count. Naturally that's not how things usually run around here, we've been in business over 18 years and each and every customer like yourself Andrea are very important to us, so during normal times we ship same day. Hope you can forgive us and that your happy with your order. Let us know when you need anything new and I'll give you a killer deal.