Warranty & FAQ's

What is a vaporizer?

A Vaporizer is a device used to release the active ingredients of your blends or oils/concentrates without combustion (which creates vapor). This is achieved through either Conduction or Convection (see below).

How is vaporizing healthier than traditional methods?

Instead of burning the material, your product is heated at a much lower temperature. This allows one to receive all of the benefits that blends have to offer without the carcinogens and other nasty by-products that are released during combustion using traditional methods. 

How do I know which vaporizer is best for my needs?

What's the difference between Conduction and Convection?

With Conduction vaporization, your blend is placed in direct contact with the heating source. On the other hand, Convection vaporization occurs when hot air passes over the blend, but never actually touches the heating element/source.

Do vaporizers make any noise?

Most vaporizers make no sound at all. However, some of the forced-air units (Volcano, Extreme Q, etc.) will make a light fan noise when the balloons are being filled or air is passing through the whip.

Does my vaporizer come with a warranty?

For each vaporizer, the warranty period and coverage is pursuant to the manufacturer’s warranty policy. Most vaporizers come with a 1 year manufacturer's warranty. We can handle the entire warranty process on some vaporizers, but some manufacturer's like DaVinci and Magic Flight request that all warranty claims are processed by them directly. We will assist customers wherever possible. Please get in touch one of our representatives if you have any questions concerning the warranty on your vape. 

Is there a smell associated with vaporizer?

There is a slight smell that is released upon exhaling (comparable to lightly burnt popcorn), but it’s very mild when compared to traditional methods.
Have more questions? Please contact us!

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“Hi guys received the Pinnacle PRO today! This is my first vaporiser and I’m so happy with the results. Just wanted to say thank you for the amazing customer service I will be referring my friends!”

John B